Frequently Asked Questions
Everything you need to know about your TGM WATCH experience.
Are TGM watches water-resistant?
Most of our timepieces feature a water resistance rating of 3ATM to 5ATM, making them resistant to splashes and rain. We recommend checking the specific product description for the exact rating of your chosen model.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Simply contact our support team to initiate a return or exchange.
Do TGM watches come with a warranty?
Yes, every TGM WATCH comes with a 2-year limited warranty that covers manufacturing defects and movement issues from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How do I adjust the size of my watch strap?
Our leather straps feature multiple sizing holes, while our link bracelets include a sizing tool or can be easily adjusted by any local jeweler to ensure a perfect fit.