Returns & Exchanges
At TGM WATCH, we want you to be completely satisfied with your timepiece. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return and exchange policy for all unworn watches in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.
Prepare the Package
Carefully place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our horologists inspect the return for authenticity and condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing